REFUND POLICY
Cancellation | Return | Exchange Policy
At homiekart.com we intend to make your shopping experience as flawless as possible while selecting and buying your favorite Outfits, Home Furnish & Décor stuff.
Despite our best efforts to keep our customers happy, there are times when this is possible and you might feel the need to return your product for any circumstances beyond your or our control.
We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.
Pre-Shipment Cancellations
Q: Can I cancel my order in case I change my mind after ordering?
A: No, Cancellation can be done if the product has been dispatched, specially in next day or earliest delivery time.
You can choose to cancel all Non-Ready to Ship products only.
Pre-Shipment order Cancellation can be done within 24 hours of placing an order. You either cancel your order through website my account or sending email at
For Website Order cancellation : homiekart@gmail.com
Note: Once 24 hours have passed the cancellation option will not be available for non-ready to ship products.
We will initiate 100% refund of your money to your Wallet and a confirmation of the same will be sent to you via email. If you want to replace with other products / categories get in touch with our support team via email.
Please note that Ready To Ship orders are not eligible for cancellations as once order received they gone under the order fulfillment process.
Q: Why a "24 Hour" deadline for cancellation?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.
Q: And what if I cancel after 24 hours of ordering?
A: Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
We provide No refund Policy for all such , only the amount is added to your account wallet.
(Please note that it takes a maximum of 2 working days for us to cancel your order request, and once your order is canceled we will send you a notification via email)
Q: Could there be a delay at HOMIEKART because of "unforeseen circumstances"?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to Opt to receive a refund of your money to your Wallet.
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to :
Update their complete shipping details.
Update measurement attributes
Verify or give their consent if required on certain pending notifications within the requested time
As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. We share an update on the same via email as well.
Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
Returns after Order Delivered
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. At homiekart.com, we treat them as our happy family members. We put our hard efforts to deliver your orders in the best possible condition but there's always a possibility that there is some issue
Item is damaged or there is some manufacturing error
A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% - 50% Duration will not be returned under the Returns Policy, a wrong item has been shipped out to you by mistake.
We do not accept any returns if the product is dispatched to us after 15 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us
Q: What are the steps of returning any item ordered from homiekart.com?
A:
Informing HOMIEKART: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from HOMIEKART: You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
When Shipping back the items:
As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
Item Receipt and Inspection at HOMIEKART Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
Choosing an alternate as a replacement of equal value
Money Back to your Wallet on a case to case basis
Q: What would be my options if there was an error by HOMIEKART ?
A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
An Item Replacement
A Refund of order value to the Wallet.
Q: But I had to pay the courier service for Shipping the item back!
A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded to your Wallet. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: That’s great. But are there any reasons you might not provide me with all 3 options or no option?
A: HOMIEKART Customer Care representative will reach out to you with limited alternatives for below cases:
If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
If there was a Delay due to Natural Calamities or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, Snowfall, flood, Earthquake, tsunami, public holiday, etc. In such a case Homiekart shall not refund the money to your Wallet, return or exchange any order on request.
MORE DETAILS ABOUT REFUNDS
Q: I'm thinking about seeking a Refund. Are there any specific points to know?
A: The Refund will be initiated within 2 (business) days to your Wallet.
Q: What is the dispatch address to which I should send my products to return after I receive the Return Accepted email ?
JNS CREATIONS PVT
LTD.,
34, PRATAP NAGAR
MAYUR VIHAR PHASE-1
New Delhi - 110091
India
In case you have any issues or concerns, please reach out to us over phone at +919599434528 or visit homiekart.com